FAQ / Häufig auftretende Probleme

Common Problems

Upfront we want to give you a few general tips and hints:

  • Rebooting your system can solve a lot of problems!
  • Microsoft releases new updates for DirectX 9 on a regular basis. These updates do not have increasing version names any more, but instead are updates for DirectX 9c carrying the Month and the Year of the release in the name, e.g.: DirectX 9c March 2008! Please make sure you run the latest version and update of DirectX 9c!
  • Windows Vista: please make sure your user profile has administrating rights set!
  • Some graphics settings need the game to be restarted!
Performance Problems / Low Framerate

In case of problems with low framerates and general performance troubles here are a few tipps and tricks on how to solve these problems:

  • Old graphics card drivers

Solution: Download and install new graphics card drivers. You can find new drivers on the website of your graphics card manufacturer.

  • Configuration of graphics card drivers is wrong

Solution: Some graphics device drivers are automatically configured for "Best Quality" which brings along pre-set Antialiasing or forced Mipmapping. Deactivated these options to reduce performance problems!

  • DirectX outdated

Solution: Keep your DirectX up to date to benefit from the newest DirectX version. Please install the DirectX 9c March 2008 update!

  • Not enough memory (RAM or HD or swap file)

Solution: The game needs at least 512 MB RAM, running in Highend Mode at least 1024 MB RAM are necessary. Additionally you will need around 1.5 GB of free space on your windows drive as well as the drive where the game is installed.

  • System specifications not stable

Solution: In order to play the game with maximum settings you not only need an up-to-date CPU but it needs to be ensured that this CPU is combined with a good graphics device and fast RAM memory. Keep in mind: the speed of your computer is set by the weakest link!

 

Error: "Not enough memory (50 MB required)!"

This error error appears if the game could not reserve enough memory to run. The causes for that can be:

  • Not enough (free) RAM / Memory

    Solution: You need at least 512 MB of RAM. If you run the game in Highend Mode you will need at least 1024 MB of RAM.

  • Not enough (free) Virtual Memory / swap file too small

Solution: The swap file of the operating system should be at least at 1.5 gigabyte. You can change this setting in the Control Panel: For Windows XP, the sequence is to right-click on My Computer, choose Properties, go to the Advanced tab button, click Performance Settings, click on Settings, click on the Advanced tab once again and in the Virtual Memory section, click Change.

  • Not enough (free) hard disk space

Solution: It is not enough to have enough free RAM space available, you also need to have free hard disk space on the windows drive as well as the drive where the game is installed. 1.5 GB should be available at all times to ensure stability and good performance.


Error: "Can´t open video device. Try W3D command line option"

For some reason no 3D device window could be created, please try this to solve the problem:

Please check the solutions for the problems above, one of those could solve your problem!

Further reason:

  • Video mode not supported by graphics device (often the case with laptops).

Solution: Your computer's or laptop's graphics card does not support the required screen resolution (default: 1024x768 pixel at 32bit colors). Unfortunately the game is not playable with this hardware.


Problems with Windows Vista

Windows Vista requires special attention to some issues! Please act according to these guidelines:

  • Error"MSVCP71.dll not found / missing" or "MSVCR71.dll not found / missing"

Solution: Recent versions of these DLLs are installed with the latest version of DirectX - available for free download on Microsoft's Website or by searching via any search engine. Please copy the DLL files to the game director or the Windows/System32 directory!

  • Game crash, error "City-Bus.exe has stopped working"

Solution: Due to no obvious reasons the game can not be played without administrating rights set on your Windows Vista user profile. Please make sure you have administrating rights and there should be no problems.